FAQ

To create your bag go to the "Bags" category and follow these steps:

1. Choose the model
2. Select the color
3. Write your initials

We accept payments via Credit, Debit, Prepaid Cards or PayPal. If you prefer to purchase via instant Bank Transfer, you can contact us via WhatsApp chat and we will give you our coordinates.

Yes, you can pay in 3 interest-free installments with Klarna or PayPal. Choose one at checkout and follow the instructions.

Shipping times are 1-3 business days.

You will be notified by SMS/email and the courier will make a second delivery attempt the following day. If the second attempt fails, the courier will leave your package at a DHL collection point near you, such as a business.

We will send you an email containing the code once your order has been entrusted to the courier.

Yes, of course! We are waiting for you in the chat on WhatsApp .

We process orders Monday through Friday, with 1-3 business days. You can track your order with the tracking code you received by email and you will receive updates from the courier when your package is ready for delivery.

We do not accept cash on delivery for security reasons. Please read the Payment Methods available.

Sure, write to us as soon as possible in chat .

No, you will not find any price in our packages, also ideal for a gift!

In accordance with art. 59 of the Consumer Code, personalized items are excluded from the right of withdrawal and therefore cannot be returned. For non-personalized products, a return is possible. Read our full Return Policy .